Chakshu facility for reporting suspected fraud communications was launched by Minister of Communications, Railways and Electronics & IT, Government of India, Ashwini Vaishnaw on Sanchar Saathi Portal (www.sancharsaathl.gov.in) on March 4.

Chakshu facilitates citizens to report the suspected or unsolicited communications received through call, SMS or WhatsApp which are intended for cyber-crime, financial frauds, Impersonation, fake customer services / lottery offer / loan offer / job offer / installation of mobile tower / disconnection of services or KYC update / loan etc. or any other misuse. Such proactive reporting of suspected fraud communication helps Department of Telecommunications in prevention of misuse of telecom resources for cyber-crime, financial frauds etc.

How to report suspected fraud communications on Chakshu facility:

Following steps are to be followed:

• Visit Sanchar Saathi portal at www.sancharsaathi.gov.in;
• Click Citizen Centric Services and then click on ‘Chakshu – Report Suspected Fraud Communication’;
• Select the medium and category of suspected fraud communication;
• Provide the details of suspected fraud communication. Screenshot of the communication received may also be uploaded which is optional;
• Verify your mobile number with OTP and enter your name;
• Click submit button to submit the request.

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Other facilities available on the Sanchar Saathi Portal:

1. Block Your Lost/Stolen Mobile (CEIR): CEIR module facilitates tracing of the lost/stolen mobile devices. This also facilitates blocking of lost/stolen mobile devices in network of all telecom operators so that lost/stolen devices cannot be used in India. If anyone tries to use the blocked mobile phone, its traceability is generated; once mobile phone is found it may be unblocked on the portal for its normal use by the citizens.
2. Know Your Mobile Connections (TAFCOP): TAFCOP module facilitates a mobile subscriber to check the number of mobile connections taken in his/her name, it also facilitates to report the mobile connection(s) which are either not required or not taken by the subscriber.
3. Know Your Wireline Internet Service Provider (KYI): Know Your Wireline internet Service Provider (KYI) module facilitates citizens to check the details of Wireline Internet Service Providers (ISPs). The module enables the citizens to search for presence of any ISP across the length and breadth of the country by entering PIN code, address or name of the ISP.
4. Report Incoming International Call With Indian Number (RICWIN): RICWIN module facilitates citizens to report the incoming international calls received with local Indian number (+91-xxxxxxxxxx). RICWIN enables citizens to be government’s eye to report such calls for busting/unearthing suspected illegal telecom setups which cause loss to Government’s exchequer and pose threat to national security.