The Tuensang Police has introduced a mobile app aimed at enhancing case monitoring, facilitating easy tracking, and providing status updates. Labeled “Complaint Connect,” this app is set to revolutionize the way crimes are registered, cases are m’nitor’d, and conclusions are reached.

According to a press release issued by the Superintendent of Police Tuensang, users are not required to download any separate application; instead, they can simply send their complaints to the WhatsApp number 7085486818. Subsequently, users will automatically receive updates on their complaints via WhatsApp, from registration to the filing of chargesheets.

Initially, Tuensang Police will conduct a test run exclusively for Tuensang Police Station starting from February 20 onwards.

The innovative app comprises two key components: a WhatsApp Chatbot and separate application for police personnel.

“Firstly, a WhatsApp chatbot accessible to the public allows users to initiate communication by simply sending “hi” or “help” to a designated WhatsApp number. Through this interface, users will receive automatic notifications and status updates, effectively transforming it into a virtual police stations,” stated the Tuensang Police. This component is anticipated to eliminate the need for physical visits to the police station.

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Secondly, a separate application will be available exclusively for police personnel. This component will enable the assignment of cases to Investigating Officers (IOs) and facilitates monitoring of their progress. “Additionally, it provides insights into the workload of each IO and allows superior officers to track the timeline of each case. This feature ensures timely completion and submission of cases to the court, thereby enhancing efficiency in the judicial process,” stated the press release.

Addressing the media, SP Tuensang, Kanchan Kumar Kandpal, emphasized that the “Complaint Connect” app will greatly aid in monitoring the progress of each case. Given that the police station covers villages located in remote areas, often hours away, where people hesitate to visit the station due to economic and other reasons, this initiative will bridge that gap. “Now, everyone is just a WhatsApp text away from registering a case, and they will receive comprehensive updates on the progress of their cases,” added the SP.

Tuensang Police has uploaded a video on their Facebook page and Twitter account, explaining the functionalities of the app.