Dr Imkongliba Memorial District Hospital, Mokokchung in collaboration with Eagle Crest Training Academy and Consultancy, Dimapur organized two-day hospitality workshop from November 11 to 12 under the theme “United in Purpose, Caring Beyond Duty” at Multipurpose Hall, IMDH, Mokokchung.
The initiative aimed at enhancing and providing the highest standard of patient centred care and strengthening team unity, is designed to improve patient care, satisfaction, safety and compliance and to improve overall workplace efficiency to reduce patient conflicts and mitigate litigation risks by improving communication, empathy and teamwork skills.
The workshop focuses on the core principles of hospitality tailoring them to a health care environment. All hospital staff coming in direct contact with patients participated in the workshop including clinical, administrative and support teams.
In her keynote address, Dr Ademla Tinu, Medical Superintendent, IMDH said “Communication gaps and other communication issues can lead to poor overall health care efficiency, patient dissatisfaction and even patient safety risks.”
She further stated, the workshop is not just to polish speaking skills but also to transform how health care workers interact at every level, boosting empathy, engagement, mutual respect and teamwork.
Dr Ademla also mentioned that “our staff is the backbone of the hospital and investing in their communication and team work skills is an investment in patient’s wellbeing”. She added that the workshop will not only create a more positive work environment but also directly influence patient’s emotional and psychological health which is crucial for their recovery.
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Allin Awomi, Operations Head &HR, ECTAAC while appreciating the Organizing team from IMDH, mentioned that the workshop was first of its kind in a Government Health Care facility in the state.
Resource persons, Asheli, Aviation Trainer cum Trainer Team leader, ECTAAC and Ayani Kikon, Soft Skill Trainer cum Editor-in-Chief trained the participants on patient priority handling, Clear communications skills, and team work to build strong connections, solve problems faster and achieve goals together.
The Workshop was held in three Batches.
The hospital anticipated that the programme would lead to improved patient satisfaction scores, better outcomes and a more engaged and unified team. The investment in this workshop is part of IMDH’s ongoing commitment to providing the highest standard of care for its community.
It is worth highlighting that IMDH is one of the oldest district hospitals in the state and is a 150 bedded hospital catering not only to the people of Mokokchung district but also to the neighbouring districts like Longleng, Tuensang, Wokha and Zunheboto. IMDH provides comprehensive quality and affordable healthcare services. It serves as an integral part of the district’s health system by offering medical, surgical and dental care, conducting health, education and medical care, supporting government health programmes and providing training and supervision for other health works.
Community participation is also an integral part of IMDH and strengthens the district health system. IMDH offers a wide range of services such as 24×7 emergency services, General Medicine, General Surgery, Orthopaedics, Obstetrics & Gynaecologist, Paediatrics, Ophthalmology, Pathology ( Lab & Blood Bank), Radiology, Anaesthesia, Radiotherapy, ENT, Physiotherapy & Rehabilitation, Dental, Ayush (Ayurveda, Homeopathy & Yoga) OST, ART, NCD, ICTC, ARSH, Dietician, 24X7 Citizens’ welfare Pharmacy, Dialysis, Mental Health Programme and Oncology (day Care).
Medical Superintendent IMDH, Mokokchung, Dr. Ademla Tinu, with resource persons and participants during the Workshop held at multipurpose hall, IMDH, Mokokchung.
