Telecom Regulatory Authority of India (TRAI), Regional Office Kolkata conducted a Consumer Outreach Programme (CoP) for the telecom and broadcasting service consumers of the Dimapur district, Nagaland on Tuesday. The programme was organized to educate customers regarding various initiatives taken by TRAI for safeguarding interest of the consumers and various regulatory provisions available for consumer protections, the Kohima Press Information Bureau informed.
The CoP was graced by Tali Longchar, Joint Director, Government of India, Micro, Small & Medium Enterprises (MSME) facilitation Centre, Nagaland as chief guest. In his speech, he shared his thoughts about the role of Information and Telecommunication sector in the development of MSME enterprises. He highlighted that there are some un-banked blocks in Nagaland due to the absence of quality telecom network with required bandwidth for core-banking operation and needs urgent attention for telecom infrastructure development.
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Earlier, Debjit Saha Senior Research Officer, TRAI Kolkata Office underlined that the CoP was in furtherance to various initiatives taken by TRAI to generate awareness among telecom consumers about various regulatory provisions made available by TRAI for safeguarding consumer interests.
Amit Ghosal, Joint Advisor, Regional Office, Kolkata, in his keynote address highlighted various technical developments taking place in communication arena and emphasized on the need for public participation in the process. He discussed about tower frauds taking place and underlined that TRAI, in no case is associated with activities related to acquisition of site for erection of Tower.
Tali Longchar, Joint Director, Govt. of India, MSME facilitation Center, Nagaland was the chief guest while Amit Ghosal, Joint Advisor, Regional Office, Kolkata and Debjit Saha Senior Research Officer, TRAI Kolkata Office also attended@TRAI @dipr_nagaland@MyGovNagaland @NEC_GoI pic.twitter.com/5T5z37lVI8
— PIB in Nagaland (@PIBKohima) March 28, 2023
Debjit Saha, Senior Research Officer of TRAI Regional Office then delivered a presentation showing various provisions under consumer protection regulation under TRAI and explained about the complaint redressal mechanism available to the customers for lodging and resolving any complaint related to service. The programme was followed up with interactions with consumers regarding their issues with the service and sharing their experiences.
The Consumer Outreach Programme was attended by local residents of Dimapur district. It was also attended by officers of DoT and representatives of all Telecom Service Providers, MSOs and Consumer Advocacy Groups.
